qe99 Privacy Policy
Your personal information is completely safe with us. Here we explain in detail how we store and protect the information you provide on the qe99 platform.
This Privacy Policy ("Policy") establishes a mutual understanding between qe99 ("we", "our", "platform") and our users ("you", "your") regarding the collection, use, and protection of information. By accessing or registering at qe99.cam, you agree to all the terms of this Policy.
Introduction and Scope of the Policy
qe99 is an online entertainment platform providing services to users in Bangladesh. We place the highest importance on the security of our users' personal information. This Privacy Policy applies to the qe99 website, mobile application, and all related services.
This Policy will inform you about what types of information qe99 collects, how that information is used, with whom it may be shared, and what measures we take to protect your information. Continuing to use our services means you are giving consent to the methods of information use described in this Policy.
If you have any questions or concerns while reading this Policy, please contact our support team. We are always ready to answer any privacy-related questions you may have.
Information We Collect
qe99 may collect the following types of information to operate its services properly and ensure the best experience for users:
2.1 Personally Identifiable Information
- Full name and username
- Email address
- Date of birth (for age verification — only users aged 21 and above may register)
- National ID number or passport details (when identity verification is required)
- Bank account, bKash, Nagad, or Rocket number (for processing transactions)
2.2 Automatically Collected Information
- IP address and device identification details
- Browser type, version, and operating system
- Date, time, and session duration of platform access
- Information obtained from cookies and similar tracking technologies
- Gaming activity and transaction history
2.3 Communication-Related Information
- Your conversations with us via live chat or email
- Your feedback, complaints, or suggestions
Purpose of Data Collection
qe99 collects and uses your information for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To properly operate gaming, betting, deposit, and withdrawal services.
- Age and Identity Verification: To ensure that only users aged 21 or above can use the platform.
- Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Security and Fraud Prevention: To prevent unauthorized access, fraud, and money laundering.
- Customer Support: To resolve your issues and provide 24/7 live chat support.
- Responsible Gaming: To identify problematic gaming behavior and intervene when necessary.
- Communication: To inform you about important platform updates, security notices, and special offers.
- Service Improvement: To analyze user experience and improve the quality of the platform.
Data Sharing and Disclosure
qe99 does not sell your personal information to third parties. However, we may share information in the following limited circumstances:
4.1 Service Provider Partners
Only the minimum necessary information is shared with trusted technology and payment service providers (such as bKash, Nagad, Rocket payment processors, and game software suppliers) that work to operate our services. These organizations may only use the information for their specific tasks and have their own privacy obligations.
4.2 Legal Obligations
We may be required to disclose your information pursuant to a court order, a request from law enforcement authorities, or other legal requirements. In such cases, we will always try to protect your interests within the bounds of the law.
4.3 Anti-Money Laundering
To comply with international and local financial crime prevention regulations, we may share information with regulatory bodies where necessary.
4.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. This Privacy Policy will continue to apply in such cases.
Cookie Policy
qe99 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for the core functionality of the platform — maintaining login sessions and ensuring security.
- Functional Cookies: To remember your preferences and settings, such as language selection.
- Analytical Cookies: To collect statistical information about platform usage, which helps improve the quality of our services.
5.2 Cookie Controls
You can control or disable cookies by going to your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Data Security Measures
qe99 uses industry-standard security measures to keep your personal and financial information secure:
- SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
- Encrypted Database: All stored sensitive information is kept in encrypted format.
- Two-Factor Authentication: An additional security layer applies when accessing your account.
- Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments.
- Access Controls: Only authorized staff can access the information they need.
- Firewall and Anti-DDoS Protection: Measures to protect the platform from cyber attacks.
However, no data transmission over the internet is completely secure. While we strive to ensure the highest level of protection, we cannot guarantee absolute security. It is your responsibility to keep your account password confidential.
Data Retention Period
qe99 retains your personal information only for as long as necessary. The following policy is followed:
- For active accounts: information is retained for the entire duration the account remains active.
- After account closure: certain information may be retained for five to seven years as required by financial regulations and legal obligations.
- Transaction records: for the period required by financial regulators.
- Customer support conversations: for up to two years after the issue is resolved.
After the specified period, information is securely deleted or anonymized.
User Rights
As a registered user of qe99, you have the following rights:
- Right to Access: The right to know what information we have collected about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
- Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
- Right to Opt Out of Marketing Communications: The right to opt out of promotional emails or notifications.
To exercise these rights, contact our support team via live chat or email. We will process your request within a reasonable time.
Privacy Protection for Minors
qe99 is only for individuals aged 21 and above. We do not knowingly collect any information from minors. We follow an age verification process at the time of registration.
If we become aware that information from a minor has been collected unintentionally, we will immediately delete that information and close the relevant account. Parents or legal guardians who have concerns about this are welcome to contact us.
Third-Party Links and Services
The qe99 platform may integrate third-party game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, etc.) and payment gateways. These third-party providers have their own privacy policies, and this qe99 Privacy Policy does not apply to them.
It is recommended that you read the privacy policies of these providers before sharing any information through them. qe99 is not responsible for the privacy practices of third parties.
Policy Changes and Updates
qe99 reserves the right to update this Privacy Policy from time to time. In the event of changes, we will notify users in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification may be sent to your registered email address.
- A notification may be shown when you log in to the platform.
Continued use of the platform after the updated Policy is published will be considered your acceptance of the new Policy. It is therefore recommended that you check this page regularly.
Contact and Complaints
For any questions, concerns, or complaints about this Privacy Policy or the use of your information, please contact us:
Live Chat: Support available in Bengali 24 hours a day, 7 days a week.
Email: [email protected]
Email requests are generally responded to within 24 business hours (Bangladesh Standard Time, UTC+6).
We respect your privacy and are committed to handling all your requests and complaints with transparency and efficiency. Your trust and confidence are very important to us, and qe99 is committed to always operating as a safe and transparent platform.
This Privacy Policy is linked to the qe99 platform's Terms and Conditions and Responsible Gaming policy. By using our services, all the terms of these documents will apply.