🛡 Responsible Entertainment — For Ages 21+ Only

qe99 Responsible Gaming
Your protection is our priority

qe99 believes entertainment should be enjoyable and controlled. Through deposit limits, self-exclusion, and 24/7 support, we are committed to keeping you safe.

Why is Responsible Gaming important?

Online betting and casino games can be a legitimate form of entertainment, but they remain enjoyable only when you stay aware of your own limits. qe99 always wants all our players to play within their means and never see gambling as a solution to life's problems.

Responsible gaming means staying in control of your time and money. It is not a sign of weakness — it is the mark of a mindful player. At qe99 we provide a range of tools and features to help you play in a healthy and enjoyable way.

Remember: gaming is a form of entertainment, not a source of income. There is no guarantee of winning on any bet. So always wager only the amount whose loss would not affect your daily life.

21+

For Adults Only

To register and play at qe99, you must be at least 21 years old. Creating an account for minors is strictly prohibited. Failure to pass age verification will result in the permanent closure of your account and your balance may be forfeited. A request to parents — please monitor your children's online activity.

Our Protection Tools

qe99 provides various control features to keep every player safe. Using them is completely free and takes effect immediately.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A 7-day waiting period applies if you want to increase the limit. This is the most effective way to protect yourself from overspending.

Protection Tool Instant

Time-Out Break

If you feel you need a break, take a time-out for anywhere from 24 hours to 30 days. During this period it will not be possible to log in to your account or place bets. Once the break ends, your account becomes active again automatically.

Break Flexible

Self-Exclusion

If gambling is having a negative impact on your life, close your account for 6 months to 5 years or permanently. During self-exclusion, opening a new account will not be permitted. This is the strongest protection measure available.

Protection Long-Term

Session Reminder

Receive a notification at set intervals reminding you how long you have been playing. Avoid long gaming sessions — take breaks, drink water, and spend time with the people around you.

Reminder Healthy Habit

Loss Limit

Play will stop automatically once you have lost a set amount. This feature protects you from the "chasing losses" mindset, which is a common sign of problem gambling.

Control Automatic

24/7 support

Our Bengali-language support team is always ready to help with any issue. Contact us directly via live chat or email us at [email protected]. We are always ready to assist with any questions related to responsible gaming.

Support In Bengali

Warning Signs of Problem Gambling

If any of the signs below appear in you, please stop and seek help. This takes courage, not weakness. Recognising the problem is the first step toward solving it.

Responsible gaming is not just for yourself — think of your family and the people close to you as well. If someone expresses concern about your gambling habits, take what they say seriously.

  • You are spending beyond your budget and placing more bets to chase your losses.
  • You feel restless, irritable, or anxious when you are unable to gamble.
  • You are hiding the extent of your gambling from family and friends or lying about it.
  • You are prioritising gambling over work, study, or personal relationships.
  • You are taking on debt for gambling or cutting back on other essential expenses.
  • You have tried to stop but keep failing.
  • You are using gambling to escape stress, loneliness, or sadness.
  • You are noticing sleep problems, irregular eating, or a decline in your health.

Stay Safe — Practical Tips

Following these simple habits will keep your gaming experience enjoyable at all times.

Set a Budget

Decide in advance how much money you will spend on gaming each week or month. This budget is for entertainment only — not from your bills or savings.

Respect Your Time Limits

Instead of playing for long stretches at a time, take breaks in between. Set an alarm on your phone — when the set time is up, put the screen away.

Treat It as Entertainment

Think of gaming as entertainment rather than a way to earn money. If you win, great — if you lose, think of it as simply the cost of entertainment.

Let Loved Ones Know

Let a family member or trusted friend know about your gaming habits. They are the people closest to you — listen to their concerns if they raise any.

Assess Yourself

Ask yourself the questions below. If the answer is "yes" to more than one, please speak with our support team.

Did I spend more money on gaming last month than I had planned?

Do I feel uneasy or unsettled when I am not gambling?

Am I placing bigger bets the next day to chase yesterday's losses?

Am I hiding my gaming from family?

Is gambling causing problems with my sleep, work, or studies?

Have I wanted to stop playing but been unable to?

If you answered "yes" to two or more questions, please contact us via live chat or write to [email protected]. We are ready to help.

Need Help? We Are Here

Our Bengali-language support team is available 24 hours a day, 7 days a week for any matter related to responsible gaming. You can also seek help while keeping your identity private.

24/7 Live Chat (Bengali)

All conversations are completely confidential — your information will not be shared anywhere.

Frequently Asked Questions — Responsible Gaming

After logging into your account, go to the "Account Settings" section and look for the "Responsible Gaming" or "Limit Settings" option. There you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. If you want to increase a limit, a 7-day waiting period applies. For further assistance, contact our 24/7 live chat.

Yes, if you have any withdrawable balance in your account at the time of self-exclusion, it will be returned to your registered payment method (bKash, Nagad, Rocket, or bank transfer). The process is usually completed within 5–30 minutes. The minimum withdrawal amount is ৳500.

Start by talking to them openly and with empathy. Listen without judging. Encourage them to contact the qe99 support team. You can also write to us at [email protected] for guidance. Reaching out to a mental health professional is the most effective step for getting expert help.

A time-out is a temporary break — usually from 24 hours up to 30 days. During this period the account is not active, but it resumes automatically once the period ends. Self-exclusion is a longer-term solution — from 6 months up to 5 years, or permanently. During this period it will not be possible to open a new account either. If you feel the problem is serious, self-exclusion is the right choice.

No, it is completely prohibited. To open an account and play at qe99, you must be at least 21 years old. Age is verified at registration, and providing false information will result in the permanent closure of your account. A request to parents — please use parental control software on your children's devices and monitor their internet use.

No, asking for help does not mean your account will be closed. You can talk to us, seek advice, and set deposit limits or a time-out — all of this is available to you. Your account will only be closed if you yourself request self-exclusion or a violation of qe99's policies occurs.

Enjoy Safely — With Responsibility

All games and betting sections at qe99 are open to you — just stay within your own limits. If you need help, we are always here for you.

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