Legal Document

qe99 Terms and Conditions

Please read these terms carefully before using the qe99 platform. This is a complete guide covering accounts, bonuses, transactions, and user responsibilities.

Last Updated: January 2026

1. General Introduction

These Terms and Conditions ("Terms") apply to the use of the qe99 platform and all its services. By accessing the qe99 website, application, or any related service, you are considered to have fully agreed to these Terms.

qe99 is an online entertainment platform that provides various gaming experiences for users in Bangladesh, including slots, live casino, and cricket betting. By starting to use this platform, it is assumed that you have read the following Terms and agreed to comply with them.

qe99 reserves the right to change these Terms at any time. Updated Terms will take effect as soon as they are published on the website. You are advised to review this page regularly.

2. Eligibility and Age Verification

To open an account and use the services on qe99, the following conditions must be met:

  • You must be at least 21 years of age (for those aged 21 and above only).
  • You must be a legal resident of Bangladesh.
  • All information provided at the time of registration must be true, complete, and accurate.
  • The same person cannot create more than one account.
  • If required, qe99 may request valid government-issued documents for age and identity verification.
Important: Use of this platform by anyone under the age of 21 is strictly prohibited. qe99 takes a firm stance against gambling by minors.

3. Account Registration and Management

3.1 Registration Process

To complete registration on qe99, you must provide accurate personal information. Providing false or misleading information may result in the immediate suspension or cancellation of the account and forfeiture of any funds in the account.

3.2 Account Security

You are solely responsible for keeping your account login details (username and password) completely confidential. Sharing the account with or allowing use by a third party is strictly prohibited. If you suspect any unauthorized access to your account, you must immediately notify the support team.

3.3 Account Verification

qe99 follows KYC (Know Your Customer) policy. A national ID card, passport, or other government-issued documents may be requested at any time. qe99 reserves the right to withhold withdrawals until verification is complete.

4. Deposit and Withdrawal Policy

4.1 Deposits

The minimum amount to deposit into an account on qe99 is ৳500. Accepted payment methods are: bKash, Nagad, Rocket, and bank transfer. Depositing funds from a third-party account is not permitted — the depositing account must belong to the registered user.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. The standard processing time is 5 to 30 minutes. The required KYC verification must be completed before a withdrawal request can be processed. qe99 may temporarily hold withdrawals in the case of suspicious transactions.

4.3 Failed Transactions

If a transaction fails due to a technical issue or payment gateway problem, it should be assumed that no funds have been credited to the account, and the support team should be contacted via 24/7 live chat.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. To receive this bonus, the first deposit must be at least ৳500.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x). This means that to withdraw winnings from the bonus, the bonus amount must be wagered 25 times. No withdrawals from the bonus can be made until the wagering requirement is met.

5.3 General Bonus Rules

  • Each user may participate in a promotion only once.
  • Bonuses are not convertible to cash and are not transferable.
  • qe99 reserves the right to change, suspend, or cancel any promotion.
  • Any attempt to earn bonuses using multiple accounts will result in all associated accounts being cancelled.
  • If bonus abuse is found to be deliberate, qe99 is entitled to take any necessary action.

5.4 VIP Program

qe99's VIP program has 4 tiers — Bronze, Silver, Gold, and Platinum. Each tier offers a weekly cashback benefit: up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold, and up to 1.0% at Platinum. Tier advancement depends on the type of play and activity level.

6. Fair Play and Prohibited Conduct

qe99 is committed to ensuring a fair, transparent, and safe environment for all users. The following conduct is strictly prohibited:

  • Any form of cheating, manipulation, or exploitation of system errors.
  • Using unauthorized software, bots, or automated scripts.
  • Operating multiple accounts from the same device or IP address.
  • Colluding with other users to influence game outcomes.
  • Using the platform for money laundering or illegal financial activities.
  • Attempting to breach the platform's security systems.

If any such conduct is detected, the associated account will be immediately closed and the balance may be forfeited. qe99 reserves the right to take legal action if necessary.

7. Responsible Gambling

qe99 gives the highest priority to responsible gaming. We believe that entertainment should be enjoyable — never a source of stress or addiction.

  • Play within your financial means.
  • Do not increase your bets emotionally in an attempt to recover lost money.
  • Avoid playing while under the influence of alcohol or when under mental stress.
  • You can set a deposit limit on your account if needed.
  • Contact the support team for temporary or permanent self-exclusion.

To learn more about responsible gaming, visit our Responsible Gaming page.

8. Intellectual Property Rights

All content published on the qe99 website and platform — including logos, graphics, text, software, designs, and media — is the exclusive property of qe99. No part of this content may be reproduced, distributed, or used commercially without prior written permission.

Content from game providers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others) is the property of their respective companies and is governed by their own terms and conditions.

9. Privacy and Data Protection

qe99 uses SSL encryption and modern data protection technology to safeguard users' personal information. User data is never sold to third parties. To learn in detail how data is collected, stored, and used, please read our Privacy Policy page.

10. Account Closure and Service Termination

10.1 Closure by User

Any user may apply to close their account at any time via 24/7 live chat or email. Before the account is closed, any outstanding wagering requirements must be fulfilled and the available balance must be withdrawn.

10.2 Closure by qe99

qe99 reserves the right to suspend or cancel any account for the following reasons:

  • Violation of any part of these Terms.
  • Providing false information or identity fraud.
  • Fraudulent or illegal activities.
  • Confirmed proof of being a minor.
  • In accordance with directives from regulatory authorities.

11. Limitation of Liability

qe99 bears no liability for the following:

  • Game disconnection or data loss due to internet connectivity issues.
  • Delays or failures of third-party payment systems.
  • Unexpected technical errors or maintenance interruptions.
  • Issues with the user's own device or network.
  • Account information falling into the hands of a third party due to the user's own negligence.

qe99 is always committed to providing a safe and reliable service. However, qe99 is not liable for compensation in the event of temporary disruptions due to technical reasons.

12. Dispute Resolution

In the event of any dispute or complaint, please first contact our support team via 24/7 live chat or email ([email protected]). We aim to resolve all complaints fairly and transparently.

After a complaint is submitted, qe99 will provide a written or digital response within a reasonable time. If a settlement cannot be reached between both parties, the dispute will be resolved in accordance with the applicable legal framework.

13. Applicable Law

These Terms will be governed and interpreted in accordance with applicable law. By voluntarily accessing this platform, the user accepts responsibility for complying with these Terms. It is the user's responsibility to ensure that qe99's services are compatible with the laws of their own country.

14. Changes to Terms

qe99 may change, amend, or update any part of these Terms at any time. All changes will be published on this page and the "Last Updated" date will be revised. Continued use of the platform after any changes will be taken as your acceptance of the new Terms.

For significant changes, an attempt will be made to notify users by email, however this is not an obligation of qe99. Therefore, you are advised to review this page regularly.

15. Contact

If you have any questions or comments about these Terms, please contact us:

Other important pages: Privacy Policy Responsible Gaming FAQ